We offer a 30 day guarantee on all of our air plants! If there is an issue with your air plants upon receiving your order, please email us at firstname.lastname@example.org. We will replace the air plants including free shipping! We stand behind our air plant quality 100%, and have shipped thousands of healthy air plants to our customers all around the nation. Each order comes with air plant care instructions, and you are more than welcome to email us with any questions you may have. We are a family owned and operated company and love hearing from our customers!
Tillandsia are a delicate species, and can be affected by extreme heat or cold. If there is an issue related to shipping, your plants will normally develop issues within a few days. It is completely normal for the air plants to be a little dry and "thirsty" looking when you first receive them, but once they are soaked once or twice they will pep right back up! It's not uncommon, and is completely normal for there to be a few spots and maybe a few brown leaves at the base of the plant. As the plant grows new leaves from the center, older leaves will die off the base.
If you are having plants shipped to an area where temperatures are below 40 degrees, please purchase the winter shipping option at checkout. With the heat pack and extra insulation, we guarantee the plants will make it alive and warm! Please note that these are tropical plants and we can only guarantee the plant health to colder areas if the winter shipping option has been selected.
If you believe there is an issue with your air plants:
1. Don't wait! Email us immediately so that we can help you diagnose the issue and troubleshoot the solution.
2. Please include in your email: Order number, order date, and as much detail as possible about the issue. When did you notice the issue with the plants? How have you been caring for them? Where have the plants been kept?
3. Please include clear photos of the plants so that we can diagnose the issue as best possible.
Remember that while air plants are generally easy to take care of, they still need attention and care! Visit our air plant care page for tons of great air plant care info, and follow us on Facebook for promotions and giveaways.
Looking for bulk air plants? We now offer wholesale pricing on air plants and air plant gifts!