I ordered a batch of tillandsias from Air Plant Design Studio several years ago when we lived in California and was happy with my order but when we moved to Houston on Thanksgiving, most of my poor air plants did NOT survive the move so I ordered a varied selection of air plants from Air Plant Design Studio again. This time, the selection and quality of plants was superb but unfortunately a couple air plants arrived with a broken or missing piece. I contacted them right away and was delighted to receive replacements very quickly and in the cutest box (with tissue paper inside!). It made my relocation to Houston less traumatic and I'll be ordering from Air Plant Design Studio again! BTW: Houston has native air plants (tillandsia recurvata) just hanging in clusters on the trees here!